Thank you for helping us provide seamless support to your tenants.
Notifying us when tenants move in or out ensures we can accurately manage energy billing and deliver timely service.

Why is this important?

• Critical for tenancy movements within the embedded network: Timely notifications allow us to sign incoming tenants onto the Energy Network and ensure outgoing tenants receive their final bill promptly.
• Early notifications help us avoid billing issues: Letting us know in advance ensures we can bill the correct tenant for the energy they’ve consumed, avoiding confusion with another tenant's usage.
• Avoid unexpected bills: A bill that covers an extended period could lead to financial strain. While we do not back bill as a standard practice, there may be special circumstances where back billing is required, but these are limited.
• Avoid cancellations and rebills: To prevent confusion and delays, we avoid cancelling and reissuing bills. Ensuring accurate billing from the start helps prevent this unnecessary process.
• Energy disconnection: For safety, please ensure that the tenancy power is switched off at the isolation switch, where possible and safe to do so.

By using this simple form, you help us deliver efficient and accurate service for both tenants and property management.